At BaggageBuddy, we are committed to ensuring your satisfaction with every purchase. If you have received a wrong or defective product, we are here to resolve it through a smooth and fair process.

Eligible Returns & Exchanges

We accept returns and exchanges under the following conditions:

• You received the wrong product.

• The product is defective or damaged.

Conditions for Return/Exchange

To qualify for a return or exchange:

• An unboxing video is mandatory as proof.

• You must raise the request within 48 hours of delivery.

• The product must be unused and in its original packaging, with all tags and labels intact.

Exchange Process

After reviewing your request and verifying the unboxing video:

We will arrange a exchange for the correct or undamaged product.
Exchanged product will be delivered with in 7 days
If the product is not available in stock, we will offer a full refund or store credit.

Refunds
All the approved refunds will be credited to the original payment with 7 days

Non-Eligible Returns

We do not accept returns in the following situations:

• The product was damaged due to misuse or mishandling after delivery.

• The unboxing video was not provided.

• The return request was raised after 48 hours of delivery.

How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at baggagebuddy@hsretails.in with your order ID.

2. Clearly mention the issue and attach the unboxing video.

3. Our customer care team will respond within 1–2 business days with further instructions.

Contact Us

If you have any questions regarding this policy, please feel free to contact us:

Email: baggagebuddy@hsretails.in
Phone: +91 98390 31234